Payment Method
Payments are processed securely through Stripe. Available payment methods are shown at checkout.
Monthly subscriptions are billed in advance and renew each month on the same calendar date as the initial payment. We will inform you of any future changes to billing arrangements.
You may cancel, pause, or change your subscription plan at any time, and we offer a full money-back guarantee for eligible changes.
Refund Policy
If you decide to pause or stop your classes during the month, we will refund 100% of any undelivered classes. Kindly notify us 2–3 days in advance via email at [email protected] or through WhatsApp.
If you miss study hours within a month, please coordinate with your teacher to make them up at a mutually convenient time. If rescheduling is not feasible, a refund will be issued for the missed sessions.
Make-up Classes
To be eligible for a make-up class, please notify us at least 2 hours before the class time—limited to two make-ups per month, except in emergencies.
For planned holidays, please notify your teacher or the support team in advance.
If a class is missed without prior notice, it will not be rescheduled unless due to an emergency.
If a tutor cancels a session, the class will be rescheduled.
Monthly Classes & Hours
The number of classes or hours per month is set during enrollment. To adjust your schedule, please inform your teacher or contact our support team via email or WhatsApp.
Note: If your agreed schedule includes 4 weekly classes, any 5th occurrence in a month will either be canceled or used as a make-up class.
Public Holidays
In observance of Islamic holidays:
Eid al-Fitr – 3 Days
Eid al-Adha – 4 Days
No make-up classes will be scheduled for Eid holidays.
Quarterly Progress Report
Students under 16 will receive a quarterly progress report to keep parents updated on their academic development.
Student & Teacher Assignments
Male or female students under 12 may be assigned teachers based on parent preference.
Feedback & Evaluation
We value your feedback. You may be asked for input after your initial lessons to help us improve the Ehsan Academy experience.
Learning Environment
We strive to create a positive and respectful learning space, with friendly, available tutors and a supportive atmosphere.
Quality Assurance
Quality is maintained through:
Regular teacher training
Attendance tracking
Student feedback
Periodic exams
Teacher Punctuality
If your teacher is late, please email them directly. If there’s no response, contact [email protected]. Any missed time will be made up.
Report repeated delays to our support team immediately.
Special Packages
Orphans may receive up to 50% discount or free access.
Low-income families are offered affordable learning options.
Gifting Courses
You can gift a course to a friend or family member. To ask about gifting a course, contact our team through the Contact page.
Academy Exclusivity
To ensure consistency and security, all classes must be scheduled through Ehsan Academy. Private arrangements with tutors outside the academy are not permitted.
Dress Code
Students are expected to dress modestly and appropriately, especially for Quran and Islamic studies.
Withdrawing from the Academy
If you plan to discontinue your course, please contact support at least 2 days in advance. Notify your tutor and confirm course completion before leaving.
Confidentiality & Privacy
Ehsan Academy values your privacy. All personal information is kept secure and confidential between the student and academy staff.
What Information Do We Collect?
Profile data: Courses, preferences, and feedback.
Usage data: Website interactions.
Contact details and identifiers: Name, DOB, gender, address, email, and phone.
Why?
To improve our services, facilitate course management, and enhance your educational experience.
How Do We Protect It?
SSL encryption is used for secure data transmission.
We retain student data for 12 months after account closure, after which it is permanently deleted.
Contact Us
📧 [email protected]
Chat on WhatsApp